Strategy & Value

Our strategy for delivering this objective comprises the following four key elements:

Focus on Innovative Customer Solutions

Innovation is at the heart of our business. Our understanding of our customers’ businesses and the productivity challenges that they face enables us to enhance our offering to them, whether that involves the supply of improved equipment or a packaged solution involving the provision of services and related activities. Understanding and addressing these productivity challenges enable us to strengthen customer loyalty and increase both our sales to customers and the returns we earn on those sales.

Increase our Presence in Strategic Market Globally

We build leadership positions in attractive niche markets where we believe there are opportunities for technology-led productivity enhancement. These markets currently include segments within the healthcare, cleaning, energy, basic materials and technology sectors, but we also review and actively pursue opportunities in new markets.

Expand Business Globally

In response to a customer base that is extending its international operations and becoming increasingly sophisticated we seek to expand our business globally, with particular emphasis on markets such as Middle East , Africa and Far East.

Accelerate Operational Excellence

We strive for continuous improvement in all aspects of our business operations, both to enhance customer experience and to generate efficiency and productivity gains. We do this through a range of actions, including improvements in delivery performance, service responsiveness and speed-to-market of innovations, process efficiencies and enhancements to supply chain management by outsourcing non-critical activities. In addition, we seek to improve performance and profitability by driving synergistic opportunities within and between our operating businesses and across the Group as a whole.

Our values and what they mean to us underpin the way we work, guide our decision-making and shape our culture. Our values are as follows:

Absolute integrity

• Always acting with honesty and transparency in all that we do
• Doing the right thing even if it means losing business
• Keeping our promises and commitments
• Treating our people and business partners with fairness and respect

Empowerment

• Creating an entrepreneurial culture where people can take initiative and succeed
• Challenging our people to grow and reach their highest potential individually and collectively
• Trusting our people to take personal ownership and accountability and learn from their experiences

Customer Focus

• Partnering with our customers to enhance their productivity and performance
• Listening to customer challenges and actively anticipating their future requirements
• Delivering on our commitments to meet customer needs

Restless innovation

• Continuously improving products, services and business processes
• Constantly finding ways to enhance personal, customer and product performance to create maximum value
• Challenging the status quo

High performance

• Delivering strong and sustainable value for our shareholders
• Performing to the highest standards against the commitments we make internally to one another and externally to our customers
• Developing resilient businesses that are best in class
• Acting with urgency without compromising quality, safety, the environment and our integrity